Job Description
SENIOR CALL CENTRE EXECUTIVE
(Piliyandala)
Micronet Group has been a leading provider of IT managed services, call center services, outsourcing and staffing solutions since it was founded in 1992. The company has worked with major banks, conglomerates, and international organizations. At Micronet Group, we focus on meeting the needs of our clients by providing high quality services that are backed by nearly 30 years of experience. Our company strives to incorporate new technologies and theories in our work to keep improving and growing. Currently, we have 3000 dedicated employees employed under us.
Job Responsibilities
- Handle inbound and outbound customer calls efficiently
- Provide accurate information and resolve customer inquiries
- Ensure high levels of customer satisfaction
- Maintain detailed call records and adhere to quality standards
What We Offer
- Attractive salary with performance-based incentives
- Comprehensive training and career development opportunities
- A supportive and energetic team environment
Candidate Profile
- G.C.E. O/L qualification is required; A/L or higher education is an advantage
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Sinhala and English (Tamil is an added advantage)
- Strong interpersonal skills and problem-solving ability
- Willingness to work rotating day and night shifts
- Age between 22 and 30 years; school leavers are encouraged to apply
Please send your CV to [email protected] and mention the position you are applying for in the subject line.
