Job Description
Junior Receptionist
Industry: Medical
Location: Dehiwala
Responsibilities
- Greet and welcome patients, visitors, and vendors in a friendly and professional manner.
- Answer incoming phone calls and route them appropriately or take messages.
- Schedule, confirm, and manage patient appointments using the clinic's scheduling software.
- Assist with patient registration, form completion, and documentation processes.
- Maintain patient confidentiality and adhere to HIPAA or local medical privacy regulations.
- Coordinate with medical staff to ensure smooth patient flow and timely appointments.
- Maintain a tidy and organized reception area and ensure availability of necessary forms, brochures, and office supplies.
- Handle incoming and outgoing correspondence, including emails and courier deliveries.
- Support basic billing, invoicing, or payment collection at the front desk if required.
- Provide general administrative and clerical support as needed by the medical or administrative team.
Requirements
- High school diploma or equivalent required; additional training in office management or healthcare administration is a plus.
- Minimum 2 years of experience in a receptionist or customer service role (preferably in a clinic, hospital, or healthcare setting).
- Good communication and interpersonal skills.
- Basic computer literacy and knowledge of MS Office and appointment scheduling software.
- Professional appearance and a friendly, calm demeanor.
- Ability to multitask, stay organized, and work under pressure.
- Strong attention to detail and a commitment to patient service.
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Contact: 074 170 3959 / 070 320 5794
Email: [email protected]
Website: www.smartquestconsult.com
