Job Description
We Are
HIRING
GUEST SERVICE OFFICER - FRONT OFFICE
Are you a confident and customer-focused professional ready to grow your career in hospitality and tourism? Vella Adventures (Pvt) Ltd., a world-renowned adventure park located in the famous adventure destination of Ella, Sri Lanka, is seeking a young, motivated, and dynamic Guest Service Officer (GSO) to join our team.
In this role, you will be the primary point of contact for guests, ensuring a warm welcome and a memorable experience from arrival to departure. You will play a key role in guest relations, front desk operations and coordinating guest experiences, while maintaining the highest standards of service, safety, and professionalism.
Also, there is a special opportunity involving fashion and make-up related duties, supporting guest styling and presentation.
WHAT YOU'LL DO
- Deliver a warm, professional, and engaging welcome to all guests.
- Manage front office operations including registrations, time slot management, guest flow management, and crowd control.
- Actively promote and upsell park activities, cafe items, and merchandise to maximize revenue.
- Provide accurate information and guidance to enhance guest experience.
- Handle customer inquiries, feedback, and complaints effectively.
- Maintain high standards of customer service, safety, and presentation.
- Support marketing efforts by encouraging guest reviews, social media engagement, and repeat visits.
- Coordinate with internal teams to ensure smooth daily operations.
SPECIAL GUEST EXPERIENCE SEGMENT (MAKE-UP & DRESSING SUPPORT)
Candidates with an interest or background in beauty, styling, or cultural presentation may be involved in a special guest experience segment, including:
- Assisting guests with basic make-up touch-ups and costume styling support
- Helping guests prepare for photo opportunities and themed experiences
- Maintaining high grooming and presentation standards
- Supporting merchandise and styling-related promotions
WHO WE'RE LOOKING FOR
- Male or Female candidates aged between 20 - 30 years.
- Qualification in Hospitality, Tourism, Marketing, Beauty Culture, or Customer Service.
- Minimum 1 year experience in customer service, styling, or hospitality.
- Strong communication and interpersonal skills.
- Fluent in English and Sinhala (additional languages are an advantage).
- A sales-oriented mindset with confidence in upselling and guest interaction.
- Energetic, well-presented, and able to work in a fast-paced environment.
- Willing to work flexible hours, including weekends and holidays.
Interested candidates should email their CV with a recent photograph and two non-related referees to [email protected]. Keep the Email Subject: Application for GSO – FRAP
