Travel Desk Agent (Full Time)
About the Employer
Job Description
Travel Desk Agent (Full Time)
Role Overview
As a Travel Desk Agent, you will be responsible for assisting guests with their travel needs, including planning, booking, and coordinating tours and transportation. You will play a key role in delivering seamless and memorable travel experiences while also contributing to revenue through effective upselling.
Key Responsibilities:
- Handle guest inquiries related to travel, tours, and transportation
- Create customized itineraries based on guest preferences
- Coordinate and book tours, excursions, and transport services
- Liaise with external suppliers to obtain quotations and confirm bookings
- Upsell travel experiences and promote available packages
- Ensure all travel arrangements are executed smoothly and efficiently
- Maintain clear communication with guests throughout their journey
Requirements:
- Entry-level candidates welcome (customer service experience preferred)
- Strong customer service and communication skills
- Ability to confidently engage with guests and understand their needs
- Basic knowledge of Microsoft Office tools
- Ability to liaise professionally with suppliers
- Creative skills (e.g., Canva) to design simple promotional materials are an advantage
- Good judgment and problem-solving ability when handling guest inquiries
- Multilingual skills are a plus
Ideal Candidate:
- Outoing and confident personality
- Sales-oriented mindset with the ability to upsell experiences
- Culturally aware and knowledgeable about travel experiences in Sri Lanka
- Organized, proactive, and detail-oriented
What we offer:
- Competitive salary package
- Commission on travel sales
- Opportunities for career growth within the organization
Send your CV to: [email protected]
