Senior Operations Executive | Team Leader
About the Employer
Job Description
Senior Operations Executive / Team Leader
Key Responsibilities
Portfolio & Property Operations
- Support the end-to-end operational management of all villas within the portfolio, ensuring properties are maintained to the highest luxury standards at all times
- Conduct regular property inspections and audits, coordinating remedial actions swiftly and without disruption to guests or owners
- Support pre-arrival preparation, in-stay support, and post-departure processes to deliver consistently exceptional guest experiences
Guest Relations
- Act as the primary operational point of contact for the property, building trusted long-term relationships through proactive communication and impeccable service delivery
- Handle sensitive escalation with discretion, professionalism, and a solution-first mindset
Vendor & Supplier Management
- Source, negotiate, and manage relationships with a curated network of premium contractors, maintenance providers, housekeeping teams, and luxury service suppliers.
- Ensure all contractors are properly vetted, insured, and aligned with our brand standard
Systems, Processes & Reporting
- Familiar with the use of property management systems (PMS), task management tools, and communication platforms
- Support operational budgets, control costs, and identify efficiencies without compromising on quality
Candidate Profile
- 2+ years of operational experience within luxury hospitality, premium property management, or ultra-high-net-worth private residence services
- Demonstrated experience and developing small-to-mid-sized teams in a service-driven environment
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously without dropping standards
- Outstanding interpersonal and communication skills
- Proactive problem-solver who anticipates issues before they escalate
- Tech-savvy with proficiency in property management systems, scheduling tools, and cloud-based platforms, Microsoft office
- Fluency in English and Sinhala essential; additional languages an advantage
- A genuine passion for luxury and an innate understanding of what discerning clients expect
- Entrepreneurial mindset — excited by building something, not just maintaining it
- High degree of personal integrity, discretion, and professionalism
- Resilient and adaptable under pressure, with a calm and composed demeanor
- Ambition to grow with the company and take on increasing leadership responsibility as the business scales
