Associate Manager - Administrative & Transactional Support (AUS Calendar - AUS Shift)
About the Employer
Job Description
ASSOCIATE MANAGER - ADMINISTRATIVE & TRANSACTIONAL SUPPORT (AUS CALENDAR - AUS SHIFT)
H Connect International (A Hirdaramani Group Venture) is a leading global Business Process Management (BPM) and outsourcing company, delivering a broad range of services across Finance & Accounting, Customer Services, Procurement, Analytics, and Technology solutions to clients worldwide. H Connect International partners with clients across industries, including Fashion & Apparel, Real Estate, Travel & Leisure, Manufacturing, Insurance, Financial Services, Retail & Consumer Packaged Goods, Shipping & Logistics, and Healthcare and Professional Services. H Connect International provides professionals with opportunities to work in diverse, international environments and develop future-ready skills within an inclusive and collaborative culture, focused on continuous learning and career growth.
The Job:
- Oversee transactional processing and finance support activities, ensuring accuracy, timeliness, and compliance with internal procedures.
- Manage customer account administration, including client coordination, account maintenance, query resolution, and service support.
- Support day-to-day operational activities to ensure smooth service delivery and efficient workflow management across functions.
- Ensure compliance with company policies, regulatory requirements, and documentation standards while maintaining accurate records and audit-ready files.
- Prepare, maintain, and analyze operational reports, dashboards, and data records to support business decision-making and performance tracking.
- Coordinate warranty, contract, and service administration processes, ensuring timely renewals, documentation, and stakeholder communication.
- Provide comprehensive administrative support, including scheduling, correspondence management, process coordination, and cross-functional assistance.
- Maintain a high standard of accuracy, accountability, and responsiveness while ensuring timely completion of operational and administrative tasks.
- Serve as the first point of contact for administrative and transactional queries, providing prompt, professional, and solution-oriented support to internal and external stakeholders.
Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline, or a professional qualification such as CA, CMA, CMA, AAT, ACCA, or CPA.
- Minimum 5 years of hands-on experience in customer service, transactional processing, administration, or operational support functions within a corporate environment.
- Strong attention to detail with the ability to maintain high levels of accuracy in processing transactions, documentation, and reporting.
- Excellent organisational and time management skills, with the ability to effectively manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to work within structured processes, internal controls, and compliance requirements while ensuring operational efficiency.
- Practical experience working with ERP systems and business applications in a finance or administrative environment.
- Advanced proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation functions.
- Familiarity with Concord or similar expense management platforms will be considered an added advantage.
- Strong system navigation, data management, and problem-solving capabilities with the ability to quickly adapt to new technologies and processes.
