Manager | Assistant Manager - Tour Operations
About the Employer
Job Description
Manager / Assistant Manager – Tour Operations
Hybrid Work Model
OXO Trips is a technology-driven 'Destination Management Company (DMC)' specialising in inbound tourism to Sri Lanka. Backed by a well-established software services group, we combine innovation with personalized service to deliver exceptional travel experiences.
As part of our expansion, we are looking for a dynamic individual to join our team as Manager/ Assistant Manager – Tour Operations.
Scope of Work
- Designing and developing creative tour packages tailored for different markets
- Liaising with service providers (hotels, transport, guides, excursions, activities) and handling contracting
- Managing day-to-day operations to ensure smooth execution of all tours and group travel
- Coordinating with sales & marketing teams on pricing, proposals, and product development
- Overseeing reservations, confirmations, and travel documentation
- Handling customer inquiries, complaints, and special requests professionally
- Monitoring tour budgets, costs, and supplier payments
- Ensuring high service quality standards and customer satisfaction
- Training and guiding operations staff/assistants as required
Qualifications:
- Strong understanding and proven experience in handling group and FIT (Free Independent Traveler) tours
- Established contacts with accommodation, transport, and other service providers in the travel industry
- Excellent communication, PR, and negotiation skills (both local and international)
- Good knowledge of Sri Lanka’s destinations, attractions, and tourism trends
- Strong organizational and multitasking skills with attention to detail
- Ability to work under pressure and meet deadlines while ensuring service excellence
- Familiarity with travel booking systems/operations software will be an added advantage
- Commitment, leadership skills, and ability to take ownership of responsibilities
- Fluency in English (both spoken & written); additional foreign languages will be an added advantage
What We Offer:
- Attractive financial package
- Hybrid and flexible work model
- Clear career progression opportunities
- Opportunity to work in a tech-enabled, innovative tourism environment
If you are passionate about travel and operations management, we would love to hear from you.
Please send your CV with the subject line “Manager – Tour Operations” to [email protected]
OXO Tech (Pvt) Ltd
No 07, Turnour Road, Colombo 08
