Executive - Operations (Day Shift)
About the Employer
Job Description
We Are Hiring
EXECUTIVE OPERATIONS (DAY SHIFT)
We are looking for a skilled driven Executive – Operations to join our dynamic team. The ideal candidate will act as the primary point of contact for our clients while ensuring operational excellence through timely communication, coordination, and performance.
ROLES & RESPONSIBILITIES
- Act as the first point of contact for clients, providing excellent service and follow-up until resolution.
- Coordinate effectively between internal departments to support issue resolution and operational flow.
- Meet daily, weekly, and monthly volume and quality goals.
- Reconcile daily batch postings to ensure accuracy and timeliness in payment processing.
- Ensure payments and adjustments are accurately recorded in the Practice Management System.
QUALIFICATIONS & EXPERIENCE
- Between the ages 19 to 28, with a keen interest in building a career in the BPO/KPO industry.
- Minimum 1 year of experience in the KPO/BPO sector (preferably with a background in Revenue Cycle Management – RCM).
- Proficient in Microsoft Office applications.
- Strong communication, coordination, and problem-solving skills.
- Detail-oriented with a focus on accuracy and timely execution.
- Flexibility to work according to standard US hours and calendar.
APPLY NOW
12,Alfred House Gardens, Colombo 03
