Ticketing Executive
About the Employer
Job Description
Job Description – Ticketing Executive
Company: AirConnect Travels and Tours (Pvt) Ltd
Position: Ticketing Executive
Salary: LKR 60,000 – 100,000
Working Hours:
- Monday to Friday: 8:30 AM – 5:30 PM
- Saturday: 8:30 AM – 2:00 PM
Role Overview
AirConnect Travels and Tours (Pvt) Ltd is looking for a detail-oriented and experienced Ticketing Executive with strong knowledge of airline ticketing processes and GDS systems. The ideal candidate will be responsible for handling ticket issuance, reissues, refunds, and ensuring compliance with airline and IATA regulations.
Key Responsibilities
- Issue, reissue, and refund air tickets using Amadeus GDS
- Perform fare construction, revalidation, and ticket exchanges
- Handle BSP reporting and ensure compliance with airline policies
- Manage booking queues and respond to customer inquiries efficiently
- Coordinate with airlines for schedule changes, cancellations, and special service requests
- Maintain accuracy in ticketing records, documentation, and invoicing
Requirements
- Minimum 2 years of experience in airline ticketing
- Valid IATA/UFTAA certification (mandatory)
- Strong working knowledge of Amadeus GDS
- Good understanding of fare rules, RBDs, and airline policies
- Ability to work under pressure and meet deadlines
- Excellent communication skills in English (additional languages are an advantage)
What We Offer
- Competitive salary package
- Performance-based incentives
- Professional working environment
- Career growth opportunities
CV Email : [email protected]
