Senior Software Engineer - Support
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
Senior Software Engineer- Support
We are looking for passionate candidates to join the Sri Lankan operations of an Australian-based cutting-edge Technology Company serving both government and private organizations in Australia and New Zealand.
This is a full-time employment with the possibility to extend based on your performance. We offer attractive packages and flexibility of working from home (maintaining social distancing to stay safe and healthy as well as saving commuting time and cost).
Who are we looking for?
We are seeking motivated, analytical, and customer-focused individuals who are passionate about solving technical problems and delivering high-quality solutions. The ideal candidate should be capable of working independently while collaborating effectively with both customers and internal teams.
Role and Responsibilities:
- Provide technical troubleshooting support for ERP software, including application, integration, mobile, and web solutions
- Liaise directly with customers to investigate and resolve technical issues efficiently
- Maintain a high level of customer service by delivering clear, accurate, and timely solutions
- Perform basic to complex code changes and data conversion scripts as per requirements
- Conduct unit testing and collaborate closely with the QA team to ensure quality deliverables
- Participate in peer reviews of development and code changes
- Ensure tasks are completed within estimated timelines and proactively communicate any issues
- Identify chargeable support activities where applicable
- Contribute to the FAQ database and internal knowledge base
- Complete administrative tasks such as timesheets accurately and on time
- Utilize AI-assisted tools to support troubleshooting, code analysis, and documentation
- Analyse logs, identify root causes, and assist debugging using AI tools
- Continuously identify opportunities to improve support efficiency through automation and AI
Mandatory Experience Requirements
- Minimum 4 years of experience in a software development or technical support environment
- Strong knowledge of Microsoft Visual Studio (VB.NET is desirable)
- Experience with Web API development
Additional Technical Skills
- Good knowledge of T-SQL and SQL Server
- Minimum 2 years of experience in React JS with TypeScript
- Excellent verbal and written English communication skills
- Strong customer service orientation
- Strong problem-solving skills and attention to detail
- Ability to multitask and work under pressure
- Ability to write clean, maintainable, and efficient code
Preferred Experience Requirements
- Experience working with ERP systems
- Familiarity with AI-assisted development tools such as Cursor, ChatGPT, or similar
- Ability to quickly learn and adapt to new technologies and tools
If you have worked with the above skill requirements areas for more than 4 years, are not scared to think out of the box, and believe you can make an impact in changing the traditional way of work, then you are encouraged to apply.
Attractive Pay and flexible work conditions, working remotely collaborating with the office in Australia. Looking to be part of a continuously improving work environment? Feel Free to apply through Senior Software Engineer- Support - Ateam Software | Career Page
