Job Description
Hiring Alert
Guest Relations Manager
Uga is a distinguished luxury boutique hotel chain, offering an exquisite collection of properties across Sri Lanka. Our portfolio includes Uga Ulalagala in Anuradhapura, Uga Jungle Beach in Trincomalee, Uga Bay in Passikudah and Uga Chena Huts in Yala. Additionally, our luxury villas including Uga Hallowella in Hatton, Uga Prava in Tangalle and Uga Riva in Negombo offer unparalleled exclusivity and indulgence. At Uga, we blend the natural beauty of Sri Lanka with the finest hospitality.
Embark on an enriching journey with Uga, where authenticity meets excellence in hospitality. We are looking for an experienced and passionate individual to join us as Guest Relations Manager in Uga Ulalagala, Anuradhapura.
This hands-on role involves delivering a personalized and seamless guest experience, while maintaining high standards of service and operational excellence.
You will play a key role in managing daily guest interactions, handling inquiries and concerns, and ensuring all guest services reflect professionalism, efficiency, and a strong commitment to exceptional guest experiences. From personalized guest interactions to resolving concerns with care and efficiency, your expertise will ensure seamless guest experiences that uphold our reputation as a premier luxury hotel.
Ideal Profile We Are Looking For:
- 3-4 years of managerial experience in a luxury hotel or in a boutique hotel in Guest Relations.
- Excellent command of the English language coupled with excellent communication and interpersonal skills.
- Qualification in Hospitality Management from a recognized institute.
- Proficient in computer use, with experience in hotel management software.
- Excellent organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and a problem-solving mindset.
- Willingness to work a flexible schedule, including various shifts.
At Uga, every space tells our guests a story and your expertise will help us elevate guest interactions and uphold the service standards that create unforgettable guest experiences. If you are confident that you possess the right Skills, knowledge, and passion, please forward your resume to [email protected].
Please mention "Guest Relations Manager" in the subject line of the email.
If you are among the initial shortlisted candidates, you will receive a request from our Talent Acquisition Team to schedule an initial Introductory call.
Our Website: www.ugaresorts.com
