Job Description
EXECUTIVE – CUSTOMER SERVICE (SRI LANKA)
Color your career with AkzoNobel
Your next step: Paint the Future
AkzoNobel is the world’s largest coatings manufacturer headquartered in Amsterdam, the Netherlands. AkzoNobel operates in more than 80 countries around the world. It manufactures a range of decorative, vehicle refinish (automotive), wood coatings and industrial paints. The company is ranked as one of the leaders in the area of sustainability, who is committed to making life more livable and cities more human.
The role
- Efficiently manage registered customers and provide exceptional customer service.
- Maintain high levels of order entry accuracy and efficiency to ensure customer satisfaction.
- Process credit approvals in SAP and communicate effectively with relevant parties.
- Follow up on balance order and special orders to ensure timely delivery.
- Coordinate walk in orders with warehouse staff to offer speedy and efficient customer service.
- Cross check and verify purchase order with customers and salespersons to eliminate discrepancies.
Requirements
- Strong attention to detail and accuracy in order processing.
- Excellent communication skills to collaborate effectively with customer and internal teams.
- Proven ability to coordinate and prioritize tasks in a fast paced environment.
- Excellence verbal and writing communication skill in English.
- Ability to work under pressure and meet deadlines.
- Previous experience in customer service of order management is highly desirable.
The position will be on contract basis.
Interested candidates may send in their resumes by email within seven days of this advertisement to [email protected] indicating the email subject as Executive – Customer Contact Centre.
AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can thrive. We strive to embrace diversity in all its forms. This job description is intended to provide a general overview of the responsibilities and requirements for this position; it is not an exhaustive list of duties and responsibilities.
