Executive - Membership Services
Customer Service / Public Relations / Call Center
About the Employer
Job Description
EXECUTIVE – MEMBERSHIP SERVICES (CONTRACT BASIS)
About SLIM
The Sri Lanka Institute of Marketing (SLIM), established in 1970 and incorporated by an act of Parliament in 1980, is the apex body for Sri Lankan marketers. As a not-for-profit national body, SLIM is committed to elevating the marketing profession through education, advocacy, and iconic national events such as Brand Excellence, People’s Awards, NSA, Effie Awards, and more. SLIM is governed by a Council of Management and an Executive Committee headed by a President and comprising professionals from numerous industries in an honorary capacity. Learn more at www.slim.lk
Purpose of the Role
The primary objective of this role is to contribute towards the development, engagement, and retention of a dynamic membership base while ensuring excellent member service and supporting the continued growth and reputation of the Institute.
Key Responsibilities
- Support initiatives to attract and onboard eligible applicants to the SLIM membership base.
- Coordinate and execute effective membership retention campaigns and engagement activities.
- Ensure timely, accurate, and professional communication with members.
- Actively participate in and coordinate SLIM membership events and related activities.
- Assist in managing and administering the membership benefits programme.
- Maintain accurate membership records and ensure high service standards.
Candidate Profile
- Diploma or professional qualification in Marketing, Business Management, or a related field.
- Part or full professional qualification in SLIM/CIM will be an added advantage.
- Minimum 02 years of experience in marketing, customer engagement, administration, or a coordination-related role.
- Previous exposure to membership-based operations will be considered an advantage.
- Excellent command of the English language, both written and spoken.
- Strong computer literacy, including MS Office applications.
- Excellent interpersonal and communication skills with a strong customer service orientation.
The successful candidate would be provided with a competitive remuneration package & other fringe benefits on par with industry standards. Applicants should forward their complete CV together with the contact details of two non-related referees within 7 days of this advertisement to: [email protected]
