Manager - Business System Support & Quality Assurance
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
Manager - Business System Support and Quality Assurance
As Sri Lanka's national Life Insurance services provider and the country's largest and strongest insurance provider, Sri Lanka Insurance Life is backed by decades of industry experience and the most experienced insurance sector technical knowledge base in the country.
Join a team of highly qualified and most experienced insurance professionals in the country to experience unparalleled opportunities for career growth and personal development opportunities within a performance driven culture.
Responsibilities
- Team Leader: Lead and manage the Business System Support and Quality Assurance team, ensuring effective task allocation, performance monitoring and adherence to operational standards.
- Core System Management: Oversee support, issue resolution and enhancement initiatives related to Core Insurance Systems in coordination with IT and development teams.
- Business Process Support: Ensure effective system support for critical business processes, including commission releases to maintain accuracy and operation efficiency.
- User Enablement & Training: Drive system adoption by organizing structured training programs and providing continuous support to internal staff and sales teams.
- Access Governance: Manage user access and authority controls within core systems in compliance with organizational policies and security standards.
- Quality Assurance & Stakeholder Coordination: Oversee system testing and quality assurance processes while collaborating with business units, IT teams and vendors to ensure seamless system performance and timely enhancements.
Qualification
- Bachelor's Degree from a UGC approved university with sound knowledge in finance, Information Technology and the Insurance domain.
- Academic or professional exposure to Software Quality Assurance, Software Testing or Quality Management practices will be an added advantage.
Work Experience
- Minimum of 03 years' experience in Assistant Manager Grade related to the functional area.
- Minimum 3-5 years of experience in business system support, software testing or quality assurance, preferably within the insurance or financial services sector.
- Experience working with core insurance systems or enterprise business applications will be a distinct advantage.
- Hands-on experience in system testing, user acceptance testing (UAT) and/or system enhancements or improvements.
- Prior experience in supervising or managing a technical or system support team will be an added advantage.
- Age preferably below 40.
Skills, Attributes and Behaviour
- Strong team management and leadership skills, with the ability to guide, motivate, and develop Business System Support and QA teams while ensuring effective service delivery.
- Sound knowledge of software quality assurance practices, testing methodologies, system validation and user acceptance testing (UAT), including familiarity with test automation tools, test management and defect tracking systems.
- Strong analytical and problem-solving skills with the ability to diagnose system issues, coordinate resolutions and ensure system reliability.
- Ability to translate user requirements into system enhancements or improvements, ensuring alignment with business goals.
- Strong communication and interpersonal skills with the ability to work with business users, sales teams, IT teams, and vendors while supporting user training and system adoption.
If you believe you possess the above qualifications and experience, send your CV along with the names of two non-related referees within 07 days of this advertisement to the address below or via email, stating the post applied for on the envelope or in the subject line.
HR DEPARTMENT
Sri Lanka Insurance Life, No 21, Vauxhall Street, Colombo 02.
Company Registration Number: PB 286362
