Senior Customer Care Executive (Sinhala) - Call Center
Customer Service / Public Relations / Call Center
About the Employer
Job Description
SENIOR CUSTOMER CARE EXECUTIVE (SINHALA) - CALL CENTER
The Ensured Quality Lanka, the WEB-BASED MATRIMONIAL SERVICE Company is serving Sri Lankans whole over the world and highly motivated to connect them in a HAPPY MARRIAGE. We are looking for energetic team player to join with our Support Department as SENIOR CUSTOMER CARE EXECUTIVE
Requirements
- Minimum 3 years of proven experience in a call center environment.
- Fluent Sinhala-speaking skills.
- Strong objection-handling and negotiation skills.
- Excellent communication and customer handling skills.
- Responsible, mature, and professional personality.
- Good attendance record and strong commitment to work.
Responsibilities
- Drive sales through inbound and outbound calls using strong negotiation skills.
- Handle customer phone calls professionally in Sinhala.
- Manage WhatsApp and Facebook customer inquiries.
- Explain company services and packages clearly and professionally.
- Adhere to company policies while handling customer objections & rejections using effective customer acquisition skills.
- Follow up on customer inquiries responsibly while complying with company policies.
- Support customers with registrations and profile-related assistance.
- Maintain and achieve weekly performance targets.
Please send your C.V to [email protected] with subject line 'SENIOR CUSTOMER CARE EXECUTIVE (SINHALA) - CALL CENTER'
Ensured Quality Lanka Pvt Ltd
91-3/2, Galle Road, Bambalapitiya, Colombo 04
Tel: 075 995 1000
www.EQMarriageProposals.com | www.EQMarriageService.com
