Customer Relationship Coordinator
Customer Service / Public Relations / Call Center
About the Employer
Job Description
QJ Quartz Stone is an Interior Solutions company specializing in Quartz, Granite, Marble, Vinyl Flooring, Timber Flooring and other premium interior and construction products.
Established in 2016, a collaboration between Taiwan and Sri Lanka, serving customers locally and internationally.
CUSTOMER RELATIONSHIP COORDINATOR
INTERIOR SOLUTIONS DIVISION
KEY RESPONSIBILITIES
- Manage and maintain a portfolio of customers including kitchen & furniture companies, contractors, architects and designers.
- Prepare quotations, follow up inquiries and convert opportunities.
- Coordinate site visits, measurements, deliveries and installations.
- Act as the primary point of contact throughout the sales and project lifecycle.
- Identify opportunities to upsell additional products and services.
- Maintain accurate records and sales reports and work with internal teams for successful project execution.
- Use AI tools and technology to enhance productivity and customer service.
IDEAL CANDIDATE
- 2-5 years’ experience in CRM, Sales Coordination, Key Account Management, Business Development or Project Coordination.
- Experience in interiors, furniture, kitchens, building materials or related industries is an advantage.
- Excellent communication skills in English and Sinhala.
- Comfortable managing multiple client accounts and following up effectively.
- Proficient in Microsoft Office applications.
- Familiar with AI tools (ChatGPT, Copilot, Gemini or similar) is a distinct advantage.
- Organized, proactive and self-motivated with a customer-focused mindset.
KEY ATTRIBUTES
- CUSTOMER FOCUSED
- EXCELLENT COMMUNICATION
- RELATIONSHIP MANAGEMENT
- AI & TECHNOLOGY FRIENDLY
- RESULTS ORIENTED
- PROFESSIONAL PRESENTATION
IMMEDIATE EMPLOYMENT OPPORTUNITY
Be part of a growing Interior Solutions company and make a real impact.
APPLY NOW
Send your CV to: [email protected]
Please mention Interior Solutions in the subject line.
LOCATION
359/1A, Galle Road, Mount Lavinia
