Job Description
We Are HIRING
Reservations Officer
Are you a confident, detail-oriented, and customer-focused professional ready to advance your career in hospitality and tourism? Vella Adventures (Pty) Ltd, a world-renowned adventure park located in the iconic destination of Ella, Sri Lanka, is seeking a motivated and dynamic Reservations Officer to join the team.
KEY RESPONSIBILITIES:
- Handle all guest reservations via phone, email, online platforms and walk-ins.
- Accurately enter, update and manage bookings using the reservation system.
- Respond promptly to guest inquiries regarding availability, pricing, activities and policies.
- Coordinate with Front Office, Operations and Activity teams to ensure reservation accuracy and availability.
- Process payments, confirmations, amendments and cancellations as per company procedures.
- Maintain up-to-date reservation records and prepare daily reservation reports.
- Support upselling of activities and packages to maximize revenue.
- Ensure all reservations comply with operational capacity, safety guidelines and company standards.
PROFESSIONAL QUALIFICATIONS AND EXPERIENCE:
- Age Between 25 and 35 years (Both male and female candidates are welcome to apply).
- Degree or Higher Diploma in Hospitality, Tourism, Customer Service, Business Administration, or a relevant/equivalent qualification.
- 2–3 years of experience in reservations, front office, or booking coordination, preferably in the hospitality or tourism industry.
- Strong knowledge of reservation handling, booking confirmations, amendments, cancellations and availability management.
- Experience managing online booking platforms, email reservations, and phone inquiries.
- Ability to manage peak-period bookings while maintaining accuracy and service quality.
- Proficient in MS Office Package.
- Ability to prepare daily reservation reports, summaries, and basic data analysis using Excel.
- Good command of English and Sinhala; Tamil or other languages will be an added advantage.
- Strong attention to detail, time management, multitasking ability, and problem-solving skills.
- Customer-focused, well-organized, proactive and able to work in a calm under a busy environment.
If you are confident that you have the above-required skills and experience for the job, please e-mail your CV to [email protected].
