Operational Manager & Assistant Manager - Male
About the Employer
Job Description
WE ARE HIRING!
OPERATIONAL MANAGER & ASSISTANT MANAGER (MALE CANDIDATE)
Join our leadership team and be part of an exceptional journey.
ABOUT US
Dutch Bay Resort and Spa is a premier hospitality destination known for delivering exceptional guest experiences, luxurious comfort, and seamless service.
To strengthen our leadership team, we are seeking a dedicated and experienced Operational Manager and Assistant Manager to oversee daily resort operations.
ROLE SUMMARY
We are looking for a result-oriented, male hospitality professional with a minimum of 5 years of solid experience in the hotel industry. The ideal candidate will be responsible for managing front office, housekeeping, F&B, and other operational departments, ensuring guest satisfaction, staff productivity, and profitability.
KEY RESPONSIBILITIES
- Oversee day-to-day resort operations, ensuring all departments run smoothly and efficiently.
- Maintain high standards of guest service, handling complaints and special requests professionally.
- Supervise, train, and motivate team members to deliver exceptional hospitality.
- Coordinate with department heads (Housekeeping, F&B, Front Office, Maintenance, Spa) to ensure seamless service delivery.
- Monitor operational budgets, control costs, and maximize revenue opportunities.
- Ensure compliance with health, safety, hygiene, and resort policies.
- Prepare operational reports and assist in strategic planning.
- Act as the key point of contact during duty shifts, resolving issues promptly.
QUALIFICATIONS & REQUIREMENTS
- Gender: Male (as per operational requirement)
- Experience: Minimum 5 years in the hotel industry, with at least 2 years in a supervisory or managerial role.
- Education: Diploma or Degree in Hospitality Management (preferred but not mandatory if experience is strong).
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and MS Office.
- Ability to work flexible hours, including weekends and public holidays.
- Fluency in English (additional local language is an asset).
WHAT WE OFFER
- Competitive salary based on experience.
- Staff accommodation and meals (if applicable).
- Career growth opportunities within Dutch Bay Resort and Spa.
- Positive and professional work environment.
- Annual leave and other benefits as per resort policy.
INTERESTED CANDIDATES
Please send your updated CV to hr@... or contact us at +94 70 676 7266.
Dutch Bay Resort and Spa, Dutch Bay Island, Kalpitiya.
