Job Description
WE’RE HIRING
CUSTOMER EXCELLENCE EXECUTIVE
FULL TIME | COLOMBO
JOIN RENTOKIL INITIAL – BE PART OF OUR TEAM
Rentokil initial is the largest pest control and hygiene services company in the world with over 58,000 employees and it operates in more than 90 countries. With Rentokil you have a company with experience, reliability, quality, well trained personnel backed by research and development for the safe use of environmentally friendly chemicals. In Sri Lanka, Rentokil established in 1981 and it is one of the pioneer Pest Control Service provider offering environmentally friendly solutions to the control of pests to the industrial, commercial and residential segments in Sri Lanka and Maldives. We invite applications from suitably qualified, motivated, and energetic individuals to join our team in the capacity of Customer Excellence Executive
KEY RESPONSIBILITIES
- Provide outstanding customer service across all communication channels.
- Manage key accounts by maintaining strong relationships and understanding their needs.
- Handle contract renewals, negotiations, and documentation in a timely and accurate manner.
- Collaborate closely with customers to ensure their requirements are met and expectations exceeded.
- Manage customer inquiries, complaints, and feedback professionally and promptly.
- Liaise with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions, service agreements, and follow ups.
- Support service quality improvement initiatives to enhance customer satisfaction and retention.
REQUIREMENTS
- Applications are invited from individuals possessing a minimum of one year relevant experience.
- Possession of a Degree or Diploma from a recognized higher education institution.
- Possess excellent level of customer service and interpersonal skills.
- Demonstrated fluency in written and spoken English, with the ability to communicate clearly and professionally.
- A valid riding license is required (A company maintained motorbike with fuel will be provided inclusive of personal use privilege).
- Preference will be given to candidates residing in Colombo area.
- A competitive remuneration package, together with an attractive incentive scheme, will be offered to the shortlisted candidate.
Please forward your CV with contact details of two non-related referees to [email protected] within 7 days, indicating the position applied in the subject line.
