Junior Executive | Executive - Call Center
Customer Service / Public Relations / Call Center
About the Employer
Job Description
JUNIOR EXECUTIVE / EXECUTIVE
CALL CENTER
Head Office – Kollupitiya
Job Profile
- Contact customers regarding overdue payments within the 0.00 – 0.99 age bucket and follow up on recovery activities.
- Handle customer inquiries and complaints professionally while maintaining good customer relationships.
- Negotiate and monitor payment commitments to ensure timely recoveries.
- Maintain accurate records of customer interactions and recovery actions.
- Achieve monthly recovery and productivity targets as assigned.
Candidate Profile
- Successful completion of G.C.E. Advanced Level (A/L).
- Minimum 1 year of experience in a call center, collections, recovery, or customer service environment.
- Basic computer literacy, especially MS Excel and MS Word.
- Strong communication, negotiation, and interpersonal skills.
- Ability to handle customer complaints and difficult conversations professionally.
- Target-oriented with the ability to work under pressure.
- Fluent in Sinhala; knowledge of English and Tamil will be an added advantage.
- Age below 25 years.
Remuneration and rewards commensurate with qualifications, experience and competencies await those with ambition, motivation and the willingness to perform.
Forward your detailed CV with two non-related referees and a recent photograph within 7 days of this advertisement to [email protected] with the post applied given in the subject field.
We are an equal opportunity employer. Canvassing in any form will result in disqualification. Correspondence will only be with the short-listed candidates.
PMF Finance PLC
Your Trusted Path-Maker
No 361,361/1, R.A.De Mel Mawatha, Colombo 03
0117 666 333
www.pmf.lk
