Junior It Executive / IT Support Associates / Specialists
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
We are looking for passionate and motivated IT Professionals to be deployed at our client site.
JUNIOR IT EXECUTIVE
Candidate will be responsible for:
- Provide Level 1 IT support for hardware, software, email, and network-related issues.
- Manage user accounts, passwords, Active Directory, and email systems.
- Perform system administration, troubleshooting, backups, and network monitoring.
- Install, configure, and maintain operating systems, Microsoft Office, and cloud-based solutions.
- Coordinate with vendors and service providers for IT infrastructure and website support.
- Assist with IT-related projects, company events, and senior management initiatives.
- Support email marketing campaigns and social media-related technical activities.
- Maintain IT documentation and ensure smooth day-to-day ICT operations.
Required Qualifications & Skills
- Diploma or Degree in IT or a related field.
- Good knowledge of Windows, Microsoft Office, networking, and IT troubleshooting.
- Good communication and problem-solving skills.
- Prior IT support experience is an advantage.
Location – Colombo
IT SUPPORT ASSOCIATES/ SPECIALISTS
Candidate will be responsible for:
- Provide Level 0 / L1 IT support for end-user devices, including desktops, laptops, printers, and mobile devices.
- Handle user incidents and service requests via helpdesk tools, email, and phone.
- Troubleshoot hardware, software, and basic network (LAN/Wi-Fi/VPN) issues and escalate when needed.
- Install, configure, and maintain end-user devices and peripherals.
- Support IT asset tracking, including tagging, inventory updates, and replacements.
- Assist users with Microsoft 365 applications and basic user account management.
- Provide basic cloud application support and access assistance.
- Follow IT security policies and maintain accurate documentation and ticket updates.
Required Skills
- Basic knowledge of IT hardware and desktop support.
- Understanding of networking fundamentals (LAN/Wi-Fi, IP addressing).
- Working knowledge of Microsoft 365.
- Basic understanding of cloud platforms (Azure preferred).
- Good communication and customer service skills.
- Ability to follow processes and work under supervision.
Locations – Balangoda, Biyagama & Nawala
An attractive remuneration package with related perquisites awaits the right candidate.
Send your CV in PDF format (mention the Job title & Location in the subject line) to
