Job Description
IT OPERATIONS & TECHNOLOGY ASSISTANT
OV TRAVELLER CLUB
LOCATION: SRI LANKA
POSITION OVERVIEW
WE ARE SEEKING A HIGHLY ORGANIZED AND TECHNICALLY PROFICIENT OPERATIONS & TECHNOLOGY ASSISTANT TO SUPPORT OUR GROWING TEAM. THIS ROLE IS CRITICAL TO CLEARING A SIGNIFICANT BACKLOG OF OPERATIONAL, TECHNICAL, AND PROJECT TASKS ACROSS MULTIPLE BUSINESS FUNCTIONS. THE IDEAL CANDIDATE IS A SELF-STARTER WHO CAN MANAGE COMPETING PRIORITIES ACROSS IT ADMINISTRATION, PLATFORM DEVELOPMENT SUPPORT, MARKETING TECHNOLOGY, AND BUSINESS INTELLIGENCE.
KEY RESPONSIBILITIES
IT SYSTEMS ADMINISTRATION & HARDWARE SUPPORT (40%)
- MANAGE MICROSOFT 365, OUTLOOK ACCOUNTS, VPN ACCESS, SOFTWARE LICENSES, AND USER PROVISIONING.
- CONFIGURE AND MAINTAIN LAPTOPS, PRINTERS, AND OTHER IT EQUIPMENT.
- PROVIDE DAY-TO-DAY TECHNICAL SUPPORT AND TROUBLESHOOTING.
- PERFORM HARDWARE REPAIRS AND COMPONENT REPLACEMENTS.
- MAINTAIN IT INVENTORY AND ENSURE EQUIPMENT READINESS.
REQUIRED QUALIFICATIONS
- 2+ YEARS OF EXPERIENCE IN IT SUPPORT, SYSTEMS ADMINISTRATION, OR TECHNICAL OPERATIONS.
- HANDS-ON EXPERIENCE WITH HARDWARE TROUBLESHOOTING, REPAIRS, AND PERIPHERAL MAINTENANCE.
- STRONG KNOWLEDGE OF MICROSOFT 365 AND GOOGLE WORKSPACE.
- FAMILIARITY WITH PROJECT MANAGEMENT TOOLS SUCH AS CLICKUP OR TEAMS.
- STRONG ORGANIZATIONAL, COMMUNICATION, AND PROBLEM-SOLVING SKILLS.
- INTEREST IN LEARNING CODING, AUTOMATION, AND SOFTWARE DEVELOPMENT.
PREFERRED QUALIFICATIONS
- EXPERIENCE WITH POWERBI, TABLEAU, OR SIMILAR REPORTING TOOLS.
- EXPOSURE TO AI TOOLS, PROMPT ENGINEERING, AND API INTEGRATIONS.
- BASIC KNOWLEDGE OF PYTHON, JAVASCRIPT, OR SCRIPTING.
- EXPERIENCE SUPPORTING REMOTE OR INTERNATIONAL TEAMS.
KEY COMPETENCIES
- EFFECTIVE MULTITASKING AND PRIORITIZATION
- STRONG ATTENTION TO DETAIL AND ANALYTICAL THINKING
- ABILITY TO WORK INDEPENDENTLY AND MANAGE MULTIPLE PROJECTS
- PROACTIVE APPROACH TO PROBLEM-SOLVING AND CONTINUOUS LEARNING
HOW TO APPLY
If you believe you are a strong fit for this role, please send your CV and details for consideration.
