Assistant Front Desk Manager | Duty Manager
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
Assistant Front Desk Manager /Duty Manager
Taj Samudra Colombo, a renowned luxury hotel, is seeking highly skilled and motivated professionals to join our esteemed Front Office team. We currently have openings for experienced Assistant Front Desk Manager /Duty Manager to contribute to the success and excellence of our facilities
Responsibilities:
- To assist the Front Office Manager in overseeing day-to-day front office operations.
- To have detailed knowledge about the Hotel, product/services & room inventory.
- To ensure smooth arrivals, departures, and guest satisfaction by coordinating pre-registration formalities.
- To check on VIP reservations and extend appropriate VIP courtesies.
- To allocate rooms for arriving guests as per preferences.
- To monitor up-to-date information on room rates, current promotions, offers, and packages.
- To maintain guest folios as per billing instructions.
- To assist in managing the front desk team, including rosters and training.
- To supervise coordination with housekeeping for room readiness.
- To compile, communicate, and analyze daily, weekly, and monthly reports and statistics.
- To ensure accuracy in handling the guest ledger and accountability for daily transactions.
- To oversee foreign exchange procedures as per regulations.
- To assist in handling telephone operations and front office inquiries per standards.
- To ensure guest lockers and valuables are securely maintained.
- To conduct room key counts and ensure shift handovers are accurate.
- To maintain proper guest records, check-in, and check-out processes.
- To follow house rules, policies, and ensure guest handling without bias or prejudice.
- To ensure grooming and hygiene standards are adhered to by the team.
- To manage staff motivation and resolve guest complaints in the absence of the Front Office Manager.
Requirements:
- Mandatory Experience in a similar capacity, preferably in a Star Class hotel, with a minimum of 2 to 3 years in a Front Office Executive, Supervisor or Managerial role.
- Previous experience with Opera Cloud PMS will be considered an added advantage.
- Strong leadership and communication skills with attention to detail.
- Candidates who can meet the night shifts operational requirements of the role are encouraged to apply.
Director of Human Resources
E – mail us your CV with two non-related referees to [email protected] (Kindly mention the position you wish to apply for in the subject line of your email.)
