Job Description
Summary
The Help Desk Coordinator is responsible for supporting the day-to-day operations of the business by managing staff onboarding, rostering, compliance requirements, service delivery reporting, and general administrative support. This role acts as a central point of contact for employees, ensuring workforce information is accurate, up to date, and compliant with company and client requirements.
Key Responsibilities
Staff Onboarding
- Coordinate the onboarding process for all new employees.
- Ensure all employment documentation is completed and filed correctly.
- Verify licences, qualifications, right-to-work documents, and other required certifications.
- Create and maintain employee records within company systems.
- Conduct onboarding inductions and provide new staff with relevant information and resources.
Staff Rostering
- Create and maintain employee rosters across all contracts and sites.
- Ensure adequate staffing levels are maintained to meet operational requirements.
- Manage shift allocations, replacements, and roster amendments.
- Liaise with employees and management regarding roster changes and availability.
- Monitor attendance and report staffing issues to management.
Staff Rostering Reporting
- Prepare and distribute roster reports to management.
- Monitor roster compliance and staffing coverage.
- Generate workforce utilisation and attendance reports.
- Maintain accurate records of shifts worked and staffing requirements.
Service Delivery Reporting
- Monitor and record service delivery performance across contracts.
- Compile operational reports for clients and management.
- Track service requests, incidents, and completion status.
- Assist in maintaining service standards and identifying areas for improvement.
- Ensure all reporting is completed accurately and within required timeframes.
Training and Compliance Management
- Monitor employee training requirements and certification expiry dates.
- Schedule mandatory training and refresher courses.
- Maintain compliance records and training registers.
- Ensure employees meet client, legislative, and company compliance requirements.
- Follow up with staff regarding outstanding compliance documentation.
Help Desk Support
- Act as the first point of contact for employee enquiries.
- Assist staff with onboarding, rostering, payroll-related queries, and compliance matters.
- Maintain professional communication with employees, clients, and management.
Administrative Duties
- Maintain accurate records and databases.
- Prepare correspondence, reports, and documentation as required.
- Assist with operational projects and process improvements.
- Perform other administrative duties as directed by management.
Skills and Experience
Essential
- At least 5 years of experience in a similar capacity. Kindly note that this is not a role for a beginner.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills in English.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Ability to maintain confidentiality and handle sensitive employee information professionally.
- Customer-focused approach with a commitment to providing exceptional support to staff and management.
- Ability to adapt to changing priorities in a fast-paced operational environment.
- Willingness and ability to learn and adapt to new systems, technologies, and business processes.
Location: Work From Home
Employment Type: Full-Time
To apply for this role: Please email your CV with a cover note (include your monthly salary expectations) to [email protected]
