Executive (Commercial Operations)
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
JOIN US FOR A REWARDING CAREER
Schindler Group, founded in 1874 in Lucerne, Switzerland, is a global pioneer in elevators, escalators, and moving walkways. Operating in over 100 countries, Schindler is renowned for cutting-edge technology and unparalleled customer service.
For over 35+ years, Trade Promoters (Pvt) Ltd has proudly represented Schindler in Sri Lanka, playing a key role in transforming the country’s urban mobility landscape. With a legacy of innovation, reliability, and excellence, we are now expanding our dynamic team to continue driving growth and delivering world-class solutions to our customers.
POST OF
EXECUTIVE (COMMERCIAL OPERATIONS)
We are looking for a proactive and detail-oriented Executive – Commercial Operations to support our Service operations and ensure seamless coordination between customers, suppliers, and internal teams. This role offers strong exposure to operational processes within a structured, globally aligned environment.
Key Responsibilities:
- Coordinate and manage all spare parts shipments for Service and Installation departments.
- Prepare and track weekly reports on pending spare parts orders and participate in coordination meetings with regional counterparts.
- Conduct regular Customer Satisfaction Surveys and maintain accurate feedback records.
- Manage incoming customer calls and direct inquiries to relevant departments efficiently.
- Prepare accurate and timely customer quotations, Proforma Invoices, and final invoices.
- Raise and process Material Requisition Notes (MRNs).
- Maintain and update service department documentation and operational records.
- Register, monitor, and close customer breakdown calls while maintaining complaint logs.
- Contribute to continuous improvement initiatives in customer service processes and internal workflows.
Qualifications, Experience & Skills:
- Degree or Diploma in Business Management, Engineering, or a related field.
- Minimum 1 year of experience in a similar role.
- Exposure to international business operations will be an added advantage.
- Proficiency in Microsoft Office applications.
- Strong communication and interpersonal skills.
- Excellent coordination and organizational abilities.
- Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
- Customer-focused mindset with attention to detail and accuracy.
What We Offer:
- Opportunity to work with a globally reputed brand in a structured corporate environment.
- Hands-on operational exposure with cross-functional visibility.
- Career growth opportunities within a growing organization.
- Competitive remuneration package based on experience and performance.
Please forward your CV with names and contact details of two non-related referees within 7 days of this advertisement to [email protected]
Trade Promoters (Pvt) Limited
Schindler Department
No. 44/1 Horton Place, Colombo 7
Tel: 0117 607 800 | www.tpl.lk
