Field Service Executive - HERO Operations (Islandwide)
About the Employer
Job Description
Field Service Executive – HERO Operation
Colombo, Gampaha, Kalutara/Rathnapura, Galle/Matara, Hambantota/Monarala/Badulla, Ampara/Batticaloa/Matale/Trinco, Mullaitivu/Vavuniya/Mannar, Kilinochchi/Jaffna, Anuradhapura, Puttalam, Kurunegala, Kegalle/Kandy/N-Eliya
Abans Auto (Pvt) Ltd.
Abans Auto is one of Sri Lanka's fastest-growing automotive companies, committed to delivering innovative mobility solutions across the country. As the exclusive authorized distributor of HERO motorcycles, YADE electric two-wheelers, and Hyundai passenger vehicles in Sri Lanka, we are recognized for our commitment to quality, reliability, and customer satisfaction. With an island-wide network of over 1,000 customer touchpoints, more than 500 authorized service and spare parts outlets, and modern signature workshops located in Peliyagoda, Panadura, Kurunegala, and Colombo 5, we provide comprehensive sales and after-sales support that meets the highest industry standards. Driven by innovation, integrity, and a passion for excellence, Abans Auto continues to shape the future of mobility while creating rewarding career opportunities for talented professionals. Join our team and be part of an organization where your ideas, skills, and ambition can make a lasting impact.
Duties and Responsibilities
- Coordinate field service activities and service schedules for technicians.
- Ensure timely assignment of service requests to field service technicians.
- Monitor progress of field service jobs and follow up on completion.
- Communicate with customers regarding service appointments and job progress, ensuring service requests, inquiries, and complaints are handled promptly, professionally, and effectively.
- Maintain accurate service records, job cards, technician reports, and service activity documentation while ensuring timely updates in the ERP/service management system.
- Coordinate with the spare parts department to ensure availability of required parts for field service activities.
- Monitor usage of spare parts related to field service operations.
- Provide administrative support to field service technicians.
- Assist in planning technician schedules and route planning for field visits.
- Prepare periodic reports on field service activities and service performance.
- Monitor service completion timelines and service quality.
- Ensure all field service operations comply with company policies, safety guidelines, and service standards.
- Maintain confidentiality of customer and company information.
Requirements
- G.C.E. (O/L) and G.C.E. (A/L), Diploma/Certificate/Degree in a related field will be an added advantage.
- Minimum 1 year of experience in service coordination, customer service, technical administration or a similar role (automotive/two-wheeler industry preferred).
- Proficiency in MS Office and ERP service management systems.
- Strong communication, customer service, organizational, coordination and problem-solving skills.
- Ability to multitask, work under pressure and effectively collaborate within a team.
- Detail-oriented with strong documentation and reporting accuracy.
Send Your CV to [email protected]
