Customer Service Officer
Customer Service / Public Relations / Call Center
About the Employer
- Softlogic Holdings PLC
Sri Lanka
Job Description
CUSTOMER SERVICE OFFICER
You are the person, we are looking for..
CAREER WITH SOFTLOGIC
WALK-IN INTERVIEWS
Date: 28th & 29th March 2024
Time: 09:00am - 11.30am
Venue: De For
Softlogic Holdings PLC, 03rd Floor, No 14, De Fonseka Place, Colombo 05 (Close to House of Fashion in Duplication Road)
Dress Code: Officer Attire or Smart Casual only
Required Documents: Updated Resume, NIC and Original Certificates File
(Dialog Franchise Outlet Vacancies in Colombo, Kalutara, Gampaha Districts)
Job Profile:
Need to respond to all telephone calls and emails, analyze the customer problems and inquiries and to provide the necessary solution within a minimum time period. Provide an effective customer service experience and product related information to all customers visiting the outlet. Take the ownership and follow-up until the job assigned is successfully completed. Assist the customer on how to use the products. Work productively on a continuous basis in order to achieve monthly sales targets.
Candidate Profile:
- School leavers are encouraged to apply.
- Good command of English and Sinhala languages, both oral and written is essential.
- Ability to speak in Tamil will be an added advantage.
- Should be familiar with MS Office package.
- Candidate should be below 30 years of age.
- Ability to work from Monday to Friday (At 08:30am-06:30pm) and Saturday half a day (At 08:30am 02:30pm).
- Should be a Team Player who can work in a target-driven environment.
- Basic salary is LKR 30,000 & all-inclusive salary will be LKR 75,000.
- Attractive discounts up to 25% from the subsidiaries of Softlogic group.
The selected candidates will be recruited as Customer Service Officer (Frontline) on a contractual basis and on-the-job training will be provided. You will be rewarded based on performance with a promising career path and will be entitled to incentives when targets are achieved. Please send us your CV to [email protected]
Softlogic International (Pvt.) Ltd Subsidiary of Softlogic Holdings PLC
No. 14, De Fonseka Place, Colombo 05. Website - www.softlogic.lk
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