Customer Service & Dispatch Executive (Remote)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Join Our Team as a
Customer Service & Dispatch Executive
(Remote for 3 Months)
Enliven Designers
About Us: Enliven Designers (Pvt) Ltd is a one-stop shop for all Web Solutions, such as Web Designing, Web Hosting, Web Development, Content Writing, SEO, Social Media Marketing & BPO Operations based in Sri Lanka.
Key Responsibilities:
Provide exceptional customer service by promptly and professionally handling phone calls, inquiries, and concerns.
- Accurately enter new booking information into the system and monitor booking requests to ensure timely and accurate dispatch.
- Track and schedule vehicle maintenance for safe and reliable operation, ensuring compliance with regulatory requirements.
- Coordinate vehicle inspections and manage vehicle booking logistics efficiently. Receive and action work orders from clients via various platforms, maintaining open and timely communication regarding tour details and requirements.
- Allocate work to drivers based on availability and vehicle suitability.
- Supervise driver activities during tours to ensure successful operations and compliance with regulations.
- Prepare and send invoices to clients monthly, with additional invoicing for specific cases as needed.
- Process all necessary paperwork accurately and promptly, including collection, release notes, and delivery documents.
- Manage pricing and commission structures for clients working with brokers and logistics companies.
- Track driver activities, ensure compliance with regulations, and schedule regular maintenance checks for all vehicles.
- Maintain detailed booking records and provide daily reports on driver activity to management.
Requirements:
- Excellent communication skills, with proficiency in English (British accent may be required).
- Prior experience in customer service and dispatch operations preferred Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Knowledge of regulatory requirements related to vehicle operations and driver compliance.
- Proficiency in using communication platforms such as WhatsApp, Amazon, and Baranis.
- Ability to work collaboratively in a team environment.
- Flexibility in working hours, including evenings and weekends as required.
- Problem-solving skills and ability to handle customer inquiries and concerns with a customer-centric approach.
- Familiarity with monitoring systems for tracking driver activities is a plus.
To Apply:
Send your CV to [email protected]
and let your talent shine!
Join us in shaping the digital future!
