Customer Care Associate
Customer Service / Public Relations / Call Center
About the Employer
- Softlogic Life Insurance PLC
Sri Lanka
Job Description
VACANCY
Customer Care Associate
Responsibilities
- Make Customer Retention Calls (Premium Reminders).
- Contributing towards maintaining service level agreements.
- Co-ordinating with internal and external parties to provide exceptional customer service to the clients.
- Meet personal/team target.
- Follow communication procedures, guidelines and policies.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or resolution.
- Follow up on customer inquiries & payment reminders.
Qualifications
- Successfully completed G.C.E. Advanced Level.
- Excellent communication skills in English/Sinhala is a must (spoken & written). Communication skills in English, Sinhala and Tamil is a must.
- Excellent computer literacy (Word, Excel, PowerPoint).
- Minimum 1 year experience in a call center in a reputed organization will be added advantage.
- Willingness and ability to work on shift basis including weekends as well.
Forward your CV to
Softlogic Life is the only company to be listed under Forbes Asia's 200 best companies under $1Bn in 2019 & the youngest brand in history to have won Brand of the Year twice in a row at the Effie Awards (2019 & 2021)
softlogic
LIFE
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