Job Description
Zentech Global
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VACANCY - NOC Engineer (Telecom)
Zentech Global is a technology provider who works with our partners who provide mobile and fixed telecommunications services globally. Today, we serve many global partners across the world helping them make significant savings on technical and traditional infrastructure costs improving their profitability. We help our customers to focus on their core business and be far more lean, innovative and competitive in their respective industry sectors. We are currently looking for talented individuals who can fit into below roles to manage our technical support activities.
Job Description
The Network Operation Centre has three main roles: to ensure maximum possible service availability and performance, continuous monitoring of our network, traffic patterns and other pre-set benchmarks and to provide support services for Engineering and other technical teams. Our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner. Importantly, they must have a sector specific knowledge and experience in managing Network Operation Center and technical support activities. As we interact frequently with technical support and service provisioning, we need to be clear and concise in our communication.
Roles and Responsibilities:
- Provide support on network elements by Fault resolution of network and customer faults in a timely and efficient manner.
- Provide support in managing customer complaints and provide assistance, report the course of action taken to the stake- holders and meet their expectations both internal and external.
- Manage customer complaints and provide assistance, report the course of action taken to the stake holders and meet their expectations.
- To provide the reports in the formats required including root-cause analysis (RCA), Ad-hoc report and customized system based reports as and when required.
- Manage both inbound and outbound emails effectively and handle all queries related to our services.
- Manage and handle 24/7 Telephone hotline from our partners, customers and other internal team members regarding technical issues, reporting, testing and enquiries related to telecommunications services as priority.
Qualifications, Experience and Skills:
A minimum of 2 years of experience in similar role is preferable (not a must)
An Engineering, IT degree or a higher diploma with strong IT knowledge is preferable
Expertise on Network protocols to find the failures according to traces; system administration and configuration management.
A good team player with strong interpersonal and communication skills with a dedicated work culture Experience in managing, supporting and deploying network related systems and platforms.
Knowledge of Mobile network, Call routing mechanism and SMPP/HTPP/SIP based protocols is preferred
Ability to diagnose server or network alerts, events or issues.
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
Excellent written communication skills in English is essential and ability to address conflict with others constructively. Strong knowledge of MS excel.
- Willingness to work on shift basis to support the 24/7 operations is must.
What we offer
- Attractive remuneration package
- Medical Insurance
Transport and other allowances for all staff
Annual increment and bonus
Night shift allowance/Poya day allowances
Other non-monetary benefits
Career development and further educational opportunities
Foreign travel and international exposure to high performing candidates
Email your CV with details of 2 non-related referees to [email protected]
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