Trainee Site Support Engineer - IT - EKALA
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
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Responsibilities
WE'RE HIRING
TRAINEE SITE SUPPORT ENGINEER-(EKALA)
Send your CV To: [email protected]
Provide technical support on trouble shooting issues in Desktops, Laptops, and all the other hardware equipment such as Printers, Desk phones, Network equipment Etc.
tickets; res with strong cu
- Identify IT issues, trouble shooting and resolve with strong customer-focus and problem-solving attitudeAnd respond to assigned IT support tickets; resolve them within IT SLA with user satisfactions.
Install and configure computer systems, operating systems, software systems, setup access and troubleshooting various IT issues with maintaining the stranded IT policies and procedures.
Provide first line investigation and diagnosis of all incidents and IT support service requests. Perform regular (Daily/weekly/monthly) checks on service and systems and test the reliability of performed backups.
Keep users informed about their IT Support Tickets and maintain required IT documentations and technical documentations.
Collaborate with other IT team members and work on improving the current systems and practices. (0365 Team & ETC.)
Bachelor's degree in IT or related field from a recognized Institute.
Minimum of 1 year work experience in a similar capacity.
Ability to work long hours.
Preferred Male Candidates residing close proximity to EKALA
Remuneration will not be less than Rs. 35.000
Micronet Global Services (PVT) Ltd
141/7B, Vauxhall Street, Colombo 02
Tel No: 0117 397 100 / 0763 593 143
Please forward your CV with the details of non-related referees to [email protected] and mention the position applied for in the subject line.
