Job Description
Join The HEXPOL Family
Stellana Lanka
Stellana Lanka (Elastomeric Engineering Co. Ltd.) is a fully owned subsidiary of HEXPOL Group, a leader in the field of advanced polymer. We are a manufacturer of rubber tires and wheel for casters with a global footprint. Our customers drive us to deliver world class rubber tire solutions engineered to the most demanding specifications. That is what we do provide cutting edge wheel technology on a global scale. Our associate production sites are located in Sweden, United States and China, with a distribution facility in Germany. Our dedicated teams provide expert wheel solutions worldwide.
As a Customer Service Coordinator, you will be responsible for the administration of all incoming customer orders, customer queries, communications, and requests on a daily basis. Together with the Planning, Production and Logistics team, you will be responsible to provide timely update to customers. You will coordinate actively within supporting departments and ensure delivery performance and service levels are maintained at its optimum. As you will work with global customers, proficiency in English is a pre-requisite. Your working hours will vary depending on the need to fit different time zoneswhich can be discussed. You should be self-driven, customer centric and solution oriented.
Customer Service Coordinator
Responsibilities, Requirements, and Skills:
- Delivering effective solutions to customers with order-related queries by coordinating with Planning, Production and Logistics departments
Handling and monitoring of orders and delivery
Ensuring a positive customer experience is delivered by giving customers regular updates and clarification
- Maintaining an agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Possessing knowledge of principles and practices in customer service
Having a collaborative and solution-focused approach
Bachelor's degree in Business Management or a Diploma/Certificate in Marketing and Sales, or relevant field from a reputed Institute
Having strong written and spoken communication skills in English language is a must
Experience in working with Office 365
Experience in using ERP desired
The previous experience in a similar role will be an added advantage
If you are the person we are looking for, please forward your resume to us within 7 days of this advertisement, giving the names and contact details of two non-related referees. Applications may also be sent by e-mail. The company will correspond only with short-listed candidates. All applications will be treated with the highest confidentiality.
The Managing Director
Elastomeric Engineering Co Ltd.
Registration No. PB 1213
# 371, Colombo Road, Bokundara, Piliyandala. [email protected] | www.stellana.com
