Guest Relations and Reservations Executive
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
Guest Relations and Reservations Executive
If you have a passion for Customer Service, ensuring guests experience seamless booking, we have an exciting opportunity for you to join our new venture; comprising of two new unique villas situated in Dambulla & Sigiriya on a Full Time basis!
Key Responsibilities:
- Manage reservations and bookings through various channels, including Airbnb, Booking.com, and direct inquiries
- Respond promptly to guest inquiries via phone, email an in-person,
- Providing accurate information and assistance
- Coordinate with housekeeping and maintenance to ensure rooms are prepared according to guest preferences and special requests
- Welcome guests upon arrival, assist with check-in procedures, and provide information about hotel amenities and local attractions
- Process payments, handle billing inquiries and maintain accurate records of guest transactions
- Anticipate guests' needs and proactively address any concerns or issues that may arise during their stay
- Collaborate with other team members to ensure a seamless and enjoyable experience for guests from arrival to departure
Requirements:
- Previous experience in hospitality, guest relations or reservations preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Fluency in English and Sinhala
How to Apply:
Please email your resume and a cover letter outlining why you are the ideal candidate for this role to
[email protected]. Kindly include "Guest Relations and Reservations Executive Application" in the subject line.
ForestPark
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