Job Description
Process Associate, HCLTech
- www.hcltech.com
- HCL TechProgress
Supercharging
(Colombo 02) / Process Associate / Full-Time
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
We are hiring Process Associate / Customer Service Representatives.
Roles & Responsibilities
- To validate candidate's records uploaded under "check-in" process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client. Implementing feedback given during monitoring sessions by PICS / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Qualifications
- Ordinary Level with Diploma/ Advanced Level/ HND or Undergraduate.
- Less than 1 year of exposure in customer service (Local/International).
- Having strong communication skills is a must.
- Flexible to work based on rotational shift basis.
- Able to comprehend the request of the customer and meet the quality standard.
Interested candidates can send your updated resume to [email protected]
