Job Description
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Client Services Coordinator
IT Services Company | Colombo
eNerds is a leading Managed IT Services company based in Sydney, Australia. We are looking for an experienced customer service professional, sales/office administrator or similar to fill the role of Client Services Coordinator for eNerds Colombo office. Salary negotiable based on experience.
The Company
eNerds provides outsourced Managed IT Services to businesses with 10 - 250 staff in Australia, and has offices in Sydney (HQ), Melbourne, Brisbane and Colombo. We have won SMB IT Partner of the Year 6 years in a row at the ARN ICT Industry Awards from 2015 to 2020. The services we provide include Managed IT Support, Consulting, Cloud, Internet, Telecommunications and Procurement.
The Role
We are looking for someone to join eNerds to assist our Client Services Team with answering inbound phone calls, log support requests for our clients, processing orders and engineer bookings. There is also an administration component to the role, assisting the team with event management, database updates and general office duties. This role will require you to work within a team environment, delegating tasks to our technical team and ensuring the smooth flow of inbound calls. Training will be provided so you can successfully fulfil all the duties of the role. You will be joining an awesome team who are looking for someone to complement their passion and enthusiasm for the company. The working hours are 4am to 1pm (Monday to Friday) with home pick up in the morning.
Employee Group Benefits
- Home pick up in the morning
- Breakfast provided
- Employee Health Insurance Program
- Annual Company Event
Who will this suit?
This position suits an organised, task-oriented person with experience in customer service, administration and coordination. You must have a willingness to deal with clients confidently & professionally over the phone and via emails.
How will you be successful?
Your application will be successful if you have the right mix of reception, customer service, task management and administration skills. You will need to demonstrate a proven ability to handle a busy environment, multi-task and understand the value of excellent customer service. You will have two years or more professional working experience in any customer facing environment, such as Reception and Administration.
'Must have' Commercial Requirements
- Presents Well
- Excellent Communication Skills in English
- Excellent Written Skills in English
- Excellent Customer Service Skills
- High Level of Personal and Professional Organisation & Task Management
- Attention to Detail
- Ability to work on schedule and be on time
- Capable of working in a fast-paced dynamic environment
- Microsoft Office Experience (Word, Excel, Outlook)
'Must have' Knowledge or Capability to Learn Easily
- Reception (answering calls, transferring calls, managing call queues)
- Some understanding of computers
- Ability to take ownership, delegate and follow-up tasks
- Work as part of a team
English Skills
You must have excellent English skills and strong verbal & written communication for this position.
Selection Process
Selection process includes Phone/Voice Interview & In-person Interview.
How to Apply (Email)
- Please email your Cover Letter & CV to [email protected] and quote "Client Services Coordinator - Sri Lanka" in the subject line.
