Executive - Visa
Human Resources / Recruitment / Training
About the Employer
- JKH Transportation Sector
Sri Lanka
Job Description
The John Keells Group is an equal opportunity employer and we invite applications from suitably qualified individuals to join our Team
Executive Visa
We are seeking an experienced and result-driven individual to be part of our Visa Operations Team at Mackinnons American Express Travels, one of Sri Lanka's premier travel agents specializing in both Business and Leisure travel products. MAET is a subsidiary of John Keells Group and the Global Business Travel partner of American Express since 1979.
- Understand customer requirements
- Provide accurate and timely information about the visa process and required documents
- Support and guide customers on correct visa procedures
- Verify documents and advise on additional supporting documents
- Coordinate with Embassy's/Consulate/VFS offices
- Ensure timely submission, monitoring of visa applications, and raise alerts to ensure visas are obtained in a timely manner
The ideal candidate for this role should have a sound knowledge of Visa procedures and requirements, be fully updated on travel restrictions and visa procedures to key destinations, and have an excellent understanding and knowledge of the Travel Industry, Amadeus, and Galileo systems. Additionally, they should have excellent Public Relations and networking skills, proficiency in the English language, effective telephone and email etiquette, and exemplary customer service skills with the ability to present, persuade, and communicate effectively. Knowledge about TC areas, Airline code, City code, and Type of fares would be advantageous.
Join us and make a difference by delivering exceptional customer service and driving our business forward! Reach out to [email protected]
mackinnons TRAVELA John Keells Group Company
