Job Description
CLIENT SERVICES HIRING! REPRESENTATIVE
RESPONSIBILITIES
- Respond to customer inquiries via phone, email, or in-person regarding banking products, services, and transactions.
- Assist customers with account-related tasks, including account openings, closures, and updates to company information.
- Provide guidance and support to customers experiencing issues with online banking platforms or mobile applications.
- Address customer complaints and concerns in a timely and effective manner, striving to achieve satisfactory resolutions.
- Recommend appropriate banking solutions based on customers' financial needs and objectives.
- Identify opportunities to cross-sell or upsell additional services to customers based on their needs and preferences.
- Accurately document customer interactions, inquiries, and resolutions.
- Maintain detailed records of customer accounts, transactions, and communication history for reference and Company Secretarial purposes.
Send your CV to: [email protected]
REQUIREMENTS
- High National Diploma or equivalent; Certification in business, finance, or related field preferred.
- Previous experience in customer service, preferably in the banking industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Knowledge of banking products, services, policies, and procedures.
- Familiarity with banking software and technology, including CRM systems and online banking platforms.
For more information, visit our website at: www.srpitl.com
