Job Description
Elevate your career with us & be the voice that leaves a lasting impact!
Apply now! Your next adventure awaits at AMANA BANK - CONTACT CENTRE!
Internship at Contact Centre
Join our dynamic Contact Centre Team, where every conversation is a chance to make a difference! If you thrive in a fast-paced environment, willing to connect with people and possess excellent communication skills, we want you to be a part of our team!
Job Role
- Manage large amounts of inbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Should be able to work under flexible hours
- 10 years of people friendly banking
Candidate Profile:
- Strong verbal communication skills in all 3 languages (English, Sinhala & Tamil) along with active listening
- Customer focus and adaptability to manage different personality types
- Ability to multi-task, set priorities and manage time effectively
- Passed G.C.E Ordinary Level and passionate to pursue higher education / professional qualifications
- Sound knowledge in Microsoft Office packages
Send your CVs to [email protected] indicating the position applied for in the subject line. Only shortlisted candidates will be notified.
It's Your Bank Amãna Bank
