Process Analyst (Customer Service Representative)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Process Analyst, HCL Tech
www.hcltech.com
HCLTech Supercharging Progress
(Colombo 02) / Process Analyst / Full-Time
We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud.
We are hiring Process Analyst/Customer Service Representatives.
Roles & Responsibilities
- To validate candidate's records uploaded under "check-in" process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed
- To make sure that the candidates are following all testing policies and are not risking exam security
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by the client
- Implementing feedback given during monitoring sessions by PICS / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAS & maintaining Quality Standards
Qualifications
- Undergraduates / Graduates (Diploma, HND, or a Bachelor's degree in any stream BA/BCOM/BSC / BBA/ BTECH)
- 1.5 years to 4 years of experience in customer service (local or international customer service experience)
- Previous experience in any BPO/KPO or service industry would be preferred
Interested candidates can send your updated resume to [email protected]
