Customer Service Representatives
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Wonder Bridge IT Solutions - Customer Service Representative Job Description
We are looking for Customer Service Representatives
Wonder Bridge IT Solutions (PVT) Ltd is a company that specializes in various business Solutions, Web development, and IT outsourcing.
Responsibilities:
- Handling user inquiries, complaints, and requests in a professional and efficient manner
- Collecting and analyzing user feedback to understand user needs
- Planning and executing events and activities to enhance user engagement and satisfaction
- Managing and maintaining relationships with users
- Collaborating with other teams to enhance service satisfaction
- Other tasks assigned by the supervisor
Requirements:
- Good oral and written English skills
- Strong data mindset and analytical skills
- Independent, proactive, self-motivating, resilient, and accountable
- Excellent learning motivation, ability, communication, and presentation skills
- Customer-centric and innovation-driven mindset
- Excellent knowledge in online customer engagement and growth methodology
- Proficient in professional documentation, analytics tools, and project management
- Able to work on a rotating shifting schedule (to support 24/7 operation)
If you're the best fit to join us, share your detailed resumes to [email protected] by indicating the position you have applied for in the subject line.
Wonder Bridge IT Solutions - WTC West Tower, Level 28, 12/1 Bank of Ceylon Mawatha, Colombo
