Job Description
KONICA MINOLTA
IMAGINE A BRIGHTER FUTURE
WE ARE HIRING
Join Our Growing Team!
SERVICE MANAGER (Sri Lanka Office)
Konica Minolta creates value through innovation, investing in people and sustainability. We foster high-performing, culturally aligned employees through an empowering, accountable culture, ensuring individual and team success.
Role Overview:
- As Service Manager, you will oversee our service department, focusing on high customer satisfaction and operational efficiency.
Key Responsibilities:
- Ensure service delivery excellence, meeting committed response times and improving processes.
- Coordinate with service parts and coordinators to ensure efficient workflow.
- Handle customer inquiries and support sales activities for enhanced customer satisfaction.
- Manage the operational and financial aspects of the service department, including developing SLAs.
- Develop strategies for improved service delivery and compliance with company policies and regulations.
Qualifications:
- Preferably 10 years of experience as a Service Manager in print industry.
- Bachelor's degree in Business Administration, Engineering, or related field preferred.
- Proven leadership skills with a track record of managing teams and developing effective strategies.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office.
If you are ready to take on this exciting opportunity, please send your resume to
Join us in shaping the future of service excellence!
Giving Shape to Ideas
www.konicaminolta.com
