Job Description
Micro Holdings is a diversified conglomerate in the automobile, construction, and logistics sectors and a pioneer in the motor vehicle assembly in Sri Lanka. Micro Cars is consistently engaged in facilitating a safe and efficient public transport system.
We are firmly committed to the slogan 'Our National Pride'.
To cater to our rapid expansion, we expect applications for the following position:
Service Advisor
Service Advisors are the first point of contact at the workshop for customers and should be image builders for the service department, generating confidence and long-term value addition to the company.
Main responsibilities include:
- Greeting customers and taking accurate and detailed inventories of vehicles
- Consulting with mechanics regarding necessary repairs and possible alternatives
- Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers
- Opening jobs and recording concerns accurately, clearly, and following up with the respective line manager on the progress of each job
- Ensuring that the job is closed and checking if all concerns have been addressed
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered are invoiced to customers and processing payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed
- Ensuring timely delivery of the vehicle to the customer, checking performance and repair quality of the vehicle, and reminding the customer about the next service due
- Handing over the vehicle after repair with complete documentation and obtaining a signature on the inventory
Requirements from applicants:
- A diploma or higher qualification in Automotive Engineering
- At least 3 years' experience as a Service Advisor / Service Consultant or related customer-focused area in an automobile environment
- Age between 22-28 years
- Ability to work under pressure, multitask, meet deadlines, and achieve sales KPIs
- Ability to provide established standards of customer service through diagnostic services, assessment of repairs/maintenance, and quality customer care
- Computer literacy with a solid understanding of Microsoft applications, excellent communication skills (Written/Spoken)
- Flair for selling value-added services and accessories
- Proactive approach when dealing with customer complaints
- Should possess a valid driving license
- In close proximity to Kelaniya
Suitable qualified applicants may forward CVs to [email protected]
Applicants are kindly advised to mention the position applied for in the subject line of the emails.
MICRO
CARS
TRANSMEC
INTERNATIONAL
CONSTRUCTIONS
ES EuroSports Auto
FUJITEC
LANKA (PVT) LTD
SUPERLATIVE PROPERTIES
