Job Description
JOIN THE Journey
Our people are some of the best in the industry. Do you have what it takes to join us?
IT Service Desk Specialist
- Get Maintain case management tracking system from the input of issues through the resolution Complete tasks or escalate cases to appropriate teams when necessary
- Act as the single point of contact for the customer for all types of ICT services
- Communicate effectively with both unskilled and skilled PC users
- Ensure an accurate prequalification of all support tickets
- Troubleshoot Hardware and install Software
- Provide support for company Windows PC and peripherals, Microsoft Cloud Services, VPN and VDI/Citrix
- Follow and enforce all ICT policies, procedures, and security best practices
- Assist other technical teams within the company
About you:
- Knowledge of IT systems, Certification in ITIL Standards
- Technical Degree or Equivalent, on the Job Experience, and Microsoft Desktop Certifications Excellent communication skills in English language with including oral and written
- Ability to interpret and follow written IT policies and procedures Willingness to work in a shift model to cover 24/7/365 support
You'll be offered:
- Opportunities to grow your skillset and career
- An inclusive work environment where diversity is celebrated
- A fun team of 200+ co-workers in a brand new office at One Galle Face Tower International trainings and 14,000+ international colleagues world-wide!
Interested? We encourage you to apply and continue to grow in your career. Remember that your knowledge of BCD Travel and passion for our company can be as important as the listed requirements. Create your profile and upload your resume/cover letter via our website. Submit your resume to [email protected].
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