Job Profile: Customer Support Executive

Engaging with customers in solving their technical & operational support requests
Handling help desk escalations & coordinating with technical teams
Following troubleshooting guidelines and reporting related statistics
Engaging in system & service monitoring activities entrusted to the helpdesk
Following up on outstanding requests and ensure timely resolution
Recording & updating support request information in the customer care system
Resolving/troubleshooting level 1 service requests and directing complex requests to the appropriate product groups for resolution

Following up on the progress of support requests through emails or verbally

Performing duties in a PCI-DSS certified environment operating 24 X 7 X 365 on a shift basis

Skills and Expertise:

Excellent communication, interpersonal, and troubleshooting skills
Possess a passion for Customer Service
Good analytical and problem-solving skills
Being an excellent team player with the potential to lead others
Basic understanding of the software development process will be an added advantage
Proficient in the use of word processing, spreadsheet & presentation software, internet, email & internet communication channels requests to the appropriate product groups

Send us your applications to [email protected]

Hitachi Digital Payment Solutions Ltd.