Customer Service Representative
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING
OREL IT is a global technology company that specializes in Artificial Intelligence Services. The company is making big waves across the globe in the spheres of software development along with AI based research and development, Data Science solutions, IT outsourcing, UI/UX, and Cloud services. It's inspiring the next generation and changing the future through a unique approach to knowledge delivery and skills enhancement. OREL IT has the distinction of being the largest IT employer in Sri Lanka.
CUSTOMER SERVICE REPRESENTATIVE
RESPONSIBILITIES
- Customer Interaction - Interact with customers via phone, email, chat, or in-person to address inquiries, resolve issues, and provide assistance.
- Product/Service Knowledge - Have a deep understanding of the company's products or services to effectively respond to customer questions and provide information.
- Thorough understanding of the company's products or services, policies and procedures. And also make sure to align with the company rules & regulations.
- Resolve customer complaints, troubleshoot problems, and find solutions to meet their needs within minimal supervision.
- Order Processing - Handle customer orders, returns, exchanges, and process payments accurately.
- Documentation - Maintain detailed records of customer interactions, including issues and resolutions, for future reference and analysis.
- Communication - Provide clear and concise information to customers and collaborate with other departments to ensure a seamless customer experience.
- Complaint Handling - Manage and de-escalate difficult situations, ensuring customer satisfaction.
- Quality Assurance - Follow company guidelines and procedures to maintain service quality and consistency.
QUALIFICATIONS
- Having or following a Diploma or Certificate in a relevant field will be an added advantage.
- Strong verbal and written communication skills.
- The candidate should be polite, well-mannered and cooperative.
- Ability to analyze and resolve customer issues in a timely manner.
- Patience and Empathy - A courteous and patient attitude, along with the ability to empathize with customers, is crucial.
- Computer Proficiency - Basic computer literacy in MS Office package, Quick learning skills of internal software, database, and other tools.
- Flexibility to handle a variety of customer requests and adapt to changing situations and also skills in managing and resolving conflicts with customers.
- A commitment to providing outstanding customer service and ensuring customer satisfaction.
Please indicate the position in the subject line of email.
Forward your CV with names and contact details of two non-related referees to [email protected].
We will correspond only with shortlisted applicants.
"OREL IT is an Equal Opportunity Employer."
www.orelit.com/[email protected] | +94 115 706 706 Orel IT (PVT) LTD, No.34, Old Road, Nawinna, Maharagama.
ORELO
