call centre - Trainee
Customer Service / Public Relations / Call Center
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
Call Centre Trainee (Contract Basis)
At AIA, we don't simply believe in being 'The Best'. We believe in Better - because there's no limit to how far Better can take us.
Roles and Responsibilities
- Answer inbound calls and provide accurate information to customers
- Ensure to attend customer call backs/complaints/negative feedbacks/requests within the service standards
- Collect new and update existing contact information in the system after validating with the customer
- Promoting standing orders for customers
- Forward customer requests to relevant departments if and when necessary and follow up until it is completed
Candidates are required to have
- A sound educational background with good A/L results
- Minimum 2 years experience in call center, preferably in Insurance and Banking sector
- Excellent communication skills in both English and Sinhala Languages
- Ability to speak Tamil would be an added advantage
- Strong relationship management skills
If you are interested, send your CV to [email protected]
BELIEVE IN BETTER
Great Place
Work.
Certified
APR 2021-MAR 2022
Great
Place To
Work.
Asia's Best
Workplaces
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Place
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SRI LANKA
SRI LANKA
2021
SRI LANKA
Work.
2021
Work.
2021
Work.
2021
Best Life Insurance Company in Sri Lanka, awarded by Global Banking and Finance Review (2019, 2020) and Capital Finance International (2021).
HEALTHIER, LONGER,
AIR BETTER LIVES
