Job Description
WONDER BRIDGE
IT SOLUTION
WE ARE HIRING!
Requirements:
- Customer Support
• Good verbal and written english skills.
• Strong data mindset and analytical skill
• Independent, proactive, self-motivating, resilient & accountable
• Excellent learning motivation ability, communication and presentation skills
• Customer centric and innovation driven mindset
• Excellent knowledge in online customer engagement and growth methodology
• Proficient at professional documentation, analytics tools, project management
• Able to work on rotate shifting schedule to support 24/7 operation
Send your resume to
Specialists
Responsibilities:
- Candidate should ensures top-notch service, promptly addressing user needs while grasping their preferences. This involves attentive support and thorough comprehension of user requirements
- Handling user inquiries, complaints and requests in a professional and efficient manner
- Collecting and analyzing user feedback to understand user needs
- Planning and executing events and activities to enhance user engagement and satisfaction
- Managing and maintaining relationships with users, ensuring their needs and expectations are met
- Collaborating with other teams to enhance the service satisfaction
- Other tasks assigned by the supervisor
Level 28,
West Tower,
World Trade Center
