call centre - Trainee
Customer Service / Public Relations / Call Center
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
Job Title: Call Centre Trainee (Contract Basis)
Company: AIA
Location: Sri Lanka
Roles and Responsibilities:
- Answer inbound calls and provide accurate information to customers
- Ensure to attend customer call backs/complaints/negative feedbacks/requests within the service standards
- Collect new and update existing contact information in the system after validating with the customer
- Promoting standing orders for customers
- Forward customer requests to relevant departments if and when necessary and follow up until it is completed
Candidates are required to have:
- A sound educational background with good A/L results
- Minimum 2 years experience in call center, preferably in Insurance and Banking sector
- Excellent communication skills in both English and Sinhala Languages
- Ability to speak Tamil would be an added advantage
- Strong relationship management skills
If you are interested, send your CV to [email protected]
AIA - Believe in Better
Best Workplaces in Asia's Best Workplaces certified for Women and for Millennials
Best Life Insurance Company in Sri Lanka, awarded by Global Banking and Finance Review (2019, 2020) and Capital Finance International (2021).
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