Job Description
PickMe is the most successful local Tech Startup to date, funded by a consortium of local investors an IFC (a sister company of World Bank). As the front runner in the country's digital revolution, PickMe is shaping the future of mobility in Sri Lanka. Our technology is 100% homegrown, built by local engineering talent using world-class technology.
Driver Operations Executive
JOB RESPONSIBILITIES
- Calling drivers for online duty & directing them to demanding areas throughout the day and managing supply.
- Reporting hourly basis ride counts & keeping records on same for analytical works.
- Drafting/ sending driver communications using different communication channels and maintaining records of the same.
- Food operation-related duties.
LODS
- Adding/Removing radius controls as per the food team's requests.
- Assigning riders/ drivers for food orders that were received through the WhatsApp channels.
- Order re-hailing/ Order Canceling.
- Attending Immediately to CRM tickets.
- Arranging drivers for corporate vehicle requirements and special events.
- Obtain operational data from the company data analyst & analyze the same, and present to management for decision-making.
- Focus on all job-related works to achieve departmental KPIs
SKILLS AND COMPETENCIES
- Diploma or certificate on IT related (excel)
- Proficient in both Tamil and Sinhala content writing.
- Fluent in Photoshop
- Literacy in IT is a must.
- Should be able to work with MS Office is a must.
- Previous experience in customer care or call center operation fields is an added advantage.
- Having good verbal and written skills in Sinhala and English languages. Tamil language proficiency is an added advantage.
- Telephone problem-solving skills.
- Ability to work on a roster basis and under pressure.
0760106099
No 309, Highlevel Road,Colombo 6
PickMe
