Job Description
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AIRPORT REPRESENTATIVE
Airport Representative
Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last fourteen years with a global presence in the UK, India, Vietnam, Indonesia and Australia. We are seeking a motivated and highly functional individual to join our team.
Job profile
- Greet and welcome guests upon arrival
- Coordinating with chauffeurs / Guides to ensure that they will be reported to the airport on time
- Assist in vehicle inspection and quality control process
- Attending emergency calls and collaborating with the appropriate departments
- Create and provide instant solutions under emergency situations with minimum supervision
- Handling upon arrival briefing on their tour program
- Handling on arrival payment collection process on request and guide the guest to Bank for deposits
- Report to head office whenever there is a requirement and assist in documentation process
- Provide travel related information/update with both guests and internal staff negotiation
- Maintain a good relationship with the immigration authorities and the airport personnel
- Working with the operations department when there are no arrivals or departures
The candidate profile
- Minimum 01-02-year experience as a customer service or similar role
- Must be fluent in English
- Ability to work on roster basis
- Residence in close proximity to the airport will be an added advantage
- Ability work under pressure with minimum supervision
- Should be a problem solver/ creative thinker
- Fair knowledge on Airport arrival/Departure process
Job Location
Kalubowila, Sri Lanka
Apply Now: www.olankatravels.com/careers
Olanka Travels Global Offices
Sri Lanka | Vietnam | India | Maldives | Australia
Olanka Travels
